Terms & Conditions

Our website is provided to you for your personal use subject to the following terms and conditions.

We reserve the right to change these terms and conditions at any time and changes will take effect when displayed on this web site.
You should read these terms and conditions whenever you visit this web site as by using the web site you agree to be bound by these terms and conditions.
In these terms: "Goods" means the products offered for sale by us on the OohLaLa Crafts retail web site and the subject of any orders made by you.
"You" means the person ordering goods from us.
"We" or "us" or "our" or "seller" means OohLaLa Crafts - see our 'Customer Service' page for full contact details.

Descriptions and Pictures:
Pictures, Photographs and charts may not be to scale and some variations in appearance and colour may occur due to customers own monitor/screen styles, settings and differences.
Manufacturers specifications are subject to change without notice, where possible if we have been given prior notice from such manufacturers, we will advise you of any known differences at the time of your order and you will have the opportunity to either continue or cancel the order.

Our website invites you to buy goods from us.
A legally binding contract between you and the seller for the sale of any goods will only arise when we the seller has received and accepted your order by way of dispatch of the goods. Payment of your order does not signify our acceptance of the order. Please also see 'Our Right to Cancel'.
By entering into this contract you agree to be bound by our Terms and Conditions.
Receipt of your order from this web site will be acknowledged by email to the e-mail address given by you when placing your order.

Payment can be made online securely by any major Credit or Debit card, by placing your order you authorise OohLaLa Crafts to process your Credit or Debit card submitted for the total sale amount. Your order will be processed in GBP - Pounds Sterling via a secure server SSL.

Please Note: * Due to security and anti-fraud, orders will only be shipped to the registered billing address of the credit/debit card or payment method used.

Delivery - Please also see the  'Order & Delivery'   Information page for full details
We aim to dispatch as soon as possible normally within 3-5 working days and not later than 10 working days after you have placed and paid for your order, unless a later date has been pre-arranged by you with us.
For postal reasons all orders received after 12pm will be classed as being received on the next working day. Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 12.00pm on Friday or on a Saturday or Sunday will not be processed by us until the following Monday.

Our normal business hours are 9am – 4pm Monday to Friday.

Please Note: * First time orders and guest checkout - due to security and anti-fraud, orders will only be shipped to the registered billing address of the credit/debit card.

Where possible we will endeavour to dispatch your purchases as one whole order, in certain circumstances we may split the order into several packets.

Deliveries are made via Royal Mail or via a courier service.
Ownership of and responsibility for the goods will pass to you once they have been paid for and delivered to you. You will not be entitled to any additional compensation for disappointment or loss suffered for delayed deliveries.

We will dispatch to a UK address provided by you on our website at the time of order.

Please note that it is the customer's responsibility to ensure the shipping address is complete and correct. OohLaLa Crafts will not be liable for replacement or refund of any missing items due to an incorrect shipping address.
Orders returned to us by Royal Mail or Couriers as unable to be delivered or not collected by the customer will be refunded less the P&P we have paid and any payment processing fees for the order.

Our Right to Cancel / Refund:
We reserve the right to cancel or refund your order or part of your order if any of the goods you ordered were listed at an incorrect price due to a typographical error or an error in the pricing information made by us and or received by us from our suppliers.
We reserve the right to cancel any orders due to shopping cart software errors.
We also reserve the right to cancel or refund part of your order if any of the goods you have ordered are unavailable or have been discontinued.
If we do cancel or refund your order / part order, we will notify you and will refund your account any sum paid as soon as possible normally within 14 days but in any event within 30 days of your order.
You will not be entitled to any additional compensation for disappointment or loss suffered.

We reserve the right to cancel an order where the delivery Country has been misrepresented during checkout. Processing fees for the order placed will be non-refundable.

Your Right to Cancel / Returning Products:
On-line Sales: We are sure you will enjoy your purchase but if you change your mind under the 'Distance Selling Regulations' - you may request to cancel your order by emailing us at any time within 14 days. If your item has already been dispatched/delivered you will be be issued a returns number which should be enclosed with your return item/s/parcel.
Following such notice any goods delivered to you must be returned at your own expense. The goods must be received back by us, clean, unused, un-cut condition, in the seller's original packaging by a suitable delivery service at your own expense.
Under no circumstances, other than in the event of faulty goods, will refunds be considered where the products has been used, cut or shows signs of misuse.

We reserve the right to deduct an amount where the goods returned are not in as above condition.

The goods you return are your responsibility until received by us.  We are not responsible for the amount of time it takes for the item to be returned to us or if the item is lost or broken by your chosen return method during it's return - proof of posting will not be accepted for any returns not received. We would recommend using an insured service for items over Royal Mails standard £21 compensation.

Product/s that were purchased and delivered with a promotional Free Gift, must be returned with that Free Gift to receive a full refund for the original item purchased.

Upon our receipt of any returned goods, a refund or credit note for the price paid for the returned item/s - excluding postage will be placed on your OohLaLa Crafts account. Credit notes can be used against future orders.

Craft Shows/Exhibitions: Goods purchased at Craft exhibitions fall under 'Off-Premises' sales. As they have been purchased directly in person the 'Distance Selling Regulations' do not apply.

Damaged Goods:
If your goods have arrived damaged in transit, you must notify us by e-mail as soon as possible but no later than 3 days after receipt of the goods and a picture of any damage. We will try to rectify the situation for you.

Incorrect Orders, Missing Items, Faulty Products, Problems with Products:
If something should go wrong please contact us, remember to include your order reference number, we will reply to you as soon as possible, hopefully with an instant resolution. If the problem cannot be resolved immediately by ourselves, we will keep you informed of what action we are taking to rectify and put the matter right for you.

If you are missing an item from your order or have received an incorrect item please contact us within 3 days of receipt of your order.
Please do not open or use incorrect item/s/orders mistakenly sent and received, as under UK Law, you will be deemed to have accepted the incorrect item/s/order.

Liability & Events outside our control:
We shall have no liability to you for any failure to deliver goods you have ordered or for any delay in doing so or for any damage or defect to goods delivered that is caused by any circumstances beyond our reasonable control including, without limitation, third party default, Royal mail strikes, Courier delivery delays, industrial actions or disputes and incorrect postal addresses provided by you.

We shall have no indirect or consequential liability to you in regards of missing, incorrect or faulty products. You will not be entitled to any additional compensation for disappointment or loss suffered.

Applicable Law:
All transactions undertaken through this web site are governed by English Law and any legal actions arising out of such transactions shall be subject to English Legal processes and under the jurisdiction of English Courts.

These Terms & Conditions will not in any way infringe or reduce your statutory rights.