Order & Delivery
Here at OohLaLa Crafts we appreciate you would far rather spend your money on Crafting Goodies than Postage and Packaging. Unfortunately it costs us to pack and send your items out, we don't hide postage costs in infalted product prices.
Our normal business hours are 9am – 4pm Monday to Friday. For postal reasons all orders received after 12pm will be classed as being received on the next working day. Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 12.00pm on Friday or on a Saturday or Sunday will not be processed by us until the following Monday.
Where we deliver:
We deliver throughout the United Kingdom postal regions (including Northern Ireland, Isle of Man, Isle of Anglesey, Isle of Wight, Scilly Isles and The Scottish Islands) Jersey & Guernsey. All off-shore orders may incure additional postage/courier charges, please contact us before placing an order if you are unsure.
We will dispatch to a UK billing address provided by you on our website at the time of order.
IMPORTANT: ensure your address details on our website when registering, placing or paying for your order are correct. Please note under UK law that it is the customer's responsibility to ensure the shipping address is complete and correct. OohLaLa Crafts will not be liable for replacement or refund of any missing items with an incorrect shipping address.
Deliveries Outside of the UK: We do not ship abroad at this time.
As per our Terms & Conditions: We reserve the right to cancel an order where the delivery Country has been misrepresented during checkout.
Delivery & Order Info:
We aim to dispatch as soon as possible normally within 3-5 working days and not later than 10 working days after you have placed and paid for your order, unless a later date has been pre-arranged by you with us. For postal reasons all orders received after 12pm will be classed as being received on the next working day. Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 12.00pm on Friday or on a Saturday or Sunday will not be processed by us until the following Monday.
Where possible we will endeavour to dispatch your purchases as one whole order, in certain circumstances we may split the order into several packets.
Delivery Services Used:
Orders are usually sent by Royal mail parcel services. Larger or heavy items will be sent via a courier service.
Larger deliveries and higher value items may require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained. If the carrier leaves the delivery with a neighbour or at your local depot/post office, they should leave a card for you advising of this.
All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.
Royal Mail will only deliver to BFPO address located in the UK.
Parcels not yet received:
We aim to dispatch as soon as possible normally within 3-5 working days and not later than 10 working days after you have placed and paid for your order. Please bear in mind most orders are sent as parcels and as such Royal mail under their delivery rules quote 2-4 days after dispatch for delivery. If Royal mail are unable to deliver your parcel they may try to leave it with a neighbour or return it to the local sorting office. If you have not received your item within these time frames, please as a first option - contact your local sorting office who should be able to assist you and check if your parcel is there.
Royal mail do not class an item as missing until 10 clear working days after the posting date. If you still have not received your order and 10 clear working days since dispatch have passed, please contact our support team and we will be able to start a parcel not received process.
Your Right to Cancel / Returning Products:
We are sure you will enjoy your purchase but if you change your mind under the 'Distance Selling Regulations' - you may request to cancel your order by emailing us at any time within 14 days. If your item has already been dispatched/delivered you will be be issued a returns number which should be enclosed with your return item/s/parcel.
Following such notice any goods delivered to you must be returned at your own expense. The goods must be received back by us, clean, unused, un-cut condition, in the seller's original packaging by a suitable delivery service at your own expense.
Under no circumstances, other than in the event of faulty goods, will refunds be considered where the products has been used, cut or shows signs of misuse.
We reserve the right to deduct an amount where the goods returned are not in as above condition.
The goods you return are your responsibility until received by us. We are not responsible for the amount of time it takes for the item to be returned to us or if the item is lost or broken by your chosen return method during it's return - proof of posting will not be accepted for any returns not received. We would recommend using an insured service for items over Royal Mails standard £21 compensation.
Product/s that were purchased and delivered with a promotional Free Gift, must be returned with that Free Gift to receive a full refund for the original item purchased.
Upon our receipt of any returned goods, a refund or credit note for the price paid for the returned item/s - excluding postage will be placed on your Inkylicious account. Credit notes can be used against future orders.
Our Right to Cancel / Refund
We reserve the right to cancel or refund your order or part of your order if any of the goods you ordered were listed at an incorrect price due to a typographical error or an error in the pricing information made by us and or received by us from our suppliers.
We reserve the right to cancel any orders due to shopping cart software errors.
We also reserve the right to cancel or refund part of your order if any of the goods you have ordered have become unavailable or have been discontinued.
If we do cancel or refund your order / part order, we will refund your account any sum paid as soon as possible normally within 14 days but in any event within 30 days of your order.
You will not be entitled to any additional compensation for disappointment or loss suffered.
We reserve the right to cancel an order where the delivery Country has been misrepresented during checkout. Paypal fees for the order placed will be non-refundable.
Damaged Goods:
If your goods have arrived damaged in transit, you must notify us by e-mail as soon as possible but no later than 3 days after receipt of the goods and a picture of any damage. We will try to rectify the situation for you.
Incorrect Orders, Missing Items, Faulty Products, Problems with Products:
If something should go wrong please contact us, remember to include your order reference number, we will reply to you as soon as possible, hopefully with an instant resolution. If the problem cannot be resolved immediately by ourselves, we will keep you informed of what action we are taking to rectify and put the matter right for you.
If you are missing an item from your order or have received an incorrect item please contact us within 3 days of receipt of your order.
Please do not open or use incorrect item/s/orders mistakenly sent and received, as under UK Law, you will be deemed to have accepted the incorrect item/s/order.
Liability & Events outside our control:
We shall have no liability to you for any failure to deliver goods you have ordered or for any delay in doing so or for any damage or defect to goods delivered that is caused by any circumstances beyond our reasonable control including, without limitation, third party default, Royal mail strikes, Courier delivery delays, industrial actions or disputes and incorrect postal addresses provided by you.
We shall have no indirect or consequential liability to you in regards of missing, incorrect or faulty products. You will not be entitled to any additional compensation for disappointment or loss suffered.
Applicable Law
All transactions undertaken through this web site are governed by English Law and any legal actions arising out of such transactions shall be subject to English Legal processes and under the jurisdiction of English Courts.
Our normal business hours are 9am – 4pm Monday to Friday. For postal reasons all orders received after 12pm will be classed as being received on the next working day. Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 12.00pm on Friday or on a Saturday or Sunday will not be processed by us until the following Monday.
Where we deliver:
We deliver throughout the United Kingdom postal regions (including Northern Ireland, Isle of Man, Isle of Anglesey, Isle of Wight, Scilly Isles and The Scottish Islands) Jersey & Guernsey. All off-shore orders may incure additional postage/courier charges, please contact us before placing an order if you are unsure.
We will dispatch to a UK billing address provided by you on our website at the time of order.
IMPORTANT: ensure your address details on our website when registering, placing or paying for your order are correct. Please note under UK law that it is the customer's responsibility to ensure the shipping address is complete and correct. OohLaLa Crafts will not be liable for replacement or refund of any missing items with an incorrect shipping address.
Deliveries Outside of the UK: We do not ship abroad at this time.
As per our Terms & Conditions: We reserve the right to cancel an order where the delivery Country has been misrepresented during checkout.
Delivery & Order Info:
We aim to dispatch as soon as possible normally within 3-5 working days and not later than 10 working days after you have placed and paid for your order, unless a later date has been pre-arranged by you with us. For postal reasons all orders received after 12pm will be classed as being received on the next working day. Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 12.00pm on Friday or on a Saturday or Sunday will not be processed by us until the following Monday.
Where possible we will endeavour to dispatch your purchases as one whole order, in certain circumstances we may split the order into several packets.
Delivery Services Used:
Orders are usually sent by Royal mail parcel services. Larger or heavy items will be sent via a courier service.
Larger deliveries and higher value items may require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained. If the carrier leaves the delivery with a neighbour or at your local depot/post office, they should leave a card for you advising of this.
All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.
Royal Mail will only deliver to BFPO address located in the UK.
Parcels not yet received:
We aim to dispatch as soon as possible normally within 3-5 working days and not later than 10 working days after you have placed and paid for your order. Please bear in mind most orders are sent as parcels and as such Royal mail under their delivery rules quote 2-4 days after dispatch for delivery. If Royal mail are unable to deliver your parcel they may try to leave it with a neighbour or return it to the local sorting office. If you have not received your item within these time frames, please as a first option - contact your local sorting office who should be able to assist you and check if your parcel is there.
Royal mail do not class an item as missing until 10 clear working days after the posting date. If you still have not received your order and 10 clear working days since dispatch have passed, please contact our support team and we will be able to start a parcel not received process.
Your Right to Cancel / Returning Products:
We are sure you will enjoy your purchase but if you change your mind under the 'Distance Selling Regulations' - you may request to cancel your order by emailing us at any time within 14 days. If your item has already been dispatched/delivered you will be be issued a returns number which should be enclosed with your return item/s/parcel.
Following such notice any goods delivered to you must be returned at your own expense. The goods must be received back by us, clean, unused, un-cut condition, in the seller's original packaging by a suitable delivery service at your own expense.
Under no circumstances, other than in the event of faulty goods, will refunds be considered where the products has been used, cut or shows signs of misuse.
We reserve the right to deduct an amount where the goods returned are not in as above condition.
The goods you return are your responsibility until received by us. We are not responsible for the amount of time it takes for the item to be returned to us or if the item is lost or broken by your chosen return method during it's return - proof of posting will not be accepted for any returns not received. We would recommend using an insured service for items over Royal Mails standard £21 compensation.
Product/s that were purchased and delivered with a promotional Free Gift, must be returned with that Free Gift to receive a full refund for the original item purchased.
Upon our receipt of any returned goods, a refund or credit note for the price paid for the returned item/s - excluding postage will be placed on your Inkylicious account. Credit notes can be used against future orders.
Our Right to Cancel / Refund
We reserve the right to cancel or refund your order or part of your order if any of the goods you ordered were listed at an incorrect price due to a typographical error or an error in the pricing information made by us and or received by us from our suppliers.
We reserve the right to cancel any orders due to shopping cart software errors.
We also reserve the right to cancel or refund part of your order if any of the goods you have ordered have become unavailable or have been discontinued.
If we do cancel or refund your order / part order, we will refund your account any sum paid as soon as possible normally within 14 days but in any event within 30 days of your order.
You will not be entitled to any additional compensation for disappointment or loss suffered.
We reserve the right to cancel an order where the delivery Country has been misrepresented during checkout. Paypal fees for the order placed will be non-refundable.
Damaged Goods:
If your goods have arrived damaged in transit, you must notify us by e-mail as soon as possible but no later than 3 days after receipt of the goods and a picture of any damage. We will try to rectify the situation for you.
Incorrect Orders, Missing Items, Faulty Products, Problems with Products:
If something should go wrong please contact us, remember to include your order reference number, we will reply to you as soon as possible, hopefully with an instant resolution. If the problem cannot be resolved immediately by ourselves, we will keep you informed of what action we are taking to rectify and put the matter right for you.
If you are missing an item from your order or have received an incorrect item please contact us within 3 days of receipt of your order.
Please do not open or use incorrect item/s/orders mistakenly sent and received, as under UK Law, you will be deemed to have accepted the incorrect item/s/order.
Liability & Events outside our control:
We shall have no liability to you for any failure to deliver goods you have ordered or for any delay in doing so or for any damage or defect to goods delivered that is caused by any circumstances beyond our reasonable control including, without limitation, third party default, Royal mail strikes, Courier delivery delays, industrial actions or disputes and incorrect postal addresses provided by you.
We shall have no indirect or consequential liability to you in regards of missing, incorrect or faulty products. You will not be entitled to any additional compensation for disappointment or loss suffered.
Applicable Law
All transactions undertaken through this web site are governed by English Law and any legal actions arising out of such transactions shall be subject to English Legal processes and under the jurisdiction of English Courts.
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